Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase (the order number is included inside your package).

To start a return, contact us at support@seasonsportugal.com. Returns must be sent to the address provided in our reply. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We'll let you know once the refund process has started. You can always reach us with any return question at support@seasonsportugal.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, such as custom products (special orders or personalized items). Please get in touch if you have questions about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union — Right of withdrawal

If your order is shipped within the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. At Seasons we voluntarily extend this period to 30 days. The item must be returned in the same condition you received it — unworn, unused, with tags, and in its original packaging — together with your proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can also take some time for your bank or card issuer to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@seasonsportugal.com.